Frequently Asked Questions
Maybe that one is asking...
When will my order be shipped?
Our products are processed within 24h from the time the order is placed and then shipped.
Will I receive an email with the details of my order?
Yes! We will send you an email as soon as your order is placed summarizing all the details and confirmation.
Can I cancel my order?
No/Yes, we will ship the item(s) to your address. However, once you receive your item(s), you can send it back to us and once we receive it, we will FULLY refund you.
What is the return/exchange policy?
We value our customer's experience. If you have any problems with our products, we will gladly refund you in full.
Step 1: Send us an email with your order # and name.
-With subject of (Refund Request)
-List your product and why you wish to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to return your item.
Step 3: send your item back to us. Once we receive it, we will inspect it.
Step 4: if everything is ok, we will refund you the full amount of your item. Once we issue the refund, you will receive an email with all the details and the money will be deposited back into your account :)
What payment methods do you accept?
We accept all major credit cards from any country, including:
Visa, Mastercard, American Express and more.
Are there any additional fees I have to pay?
No. Handling/processing fees are never charged.
My order is not being processed, help!
Make sure the billing address you entered matches your credit card address.
How much does shipping cost?
Shipping is free WORLDWIDE!
Who sends my package?
Orders are shipped from our warehouses to your nearest local shipping agency and a local courier will deliver it to your door.
How fast is the delivery time?
The delivery time can vary between:
7-30 days
Oops - I entered the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order, we can change it for you.
Do you have any additional questions? Feel free to contact us in the Contact tab and our team will answer your questions as soon as possible.
When will my order be shipped?
Our products are processed within 24h from the time the order is placed and then shipped.
Will I receive an email with the details of my order?
Yes! We will send you an email as soon as your order is placed summarizing all the details and confirmation.
Can I cancel my order?
No/Yes, we will ship the item(s) to your address. However, once you receive your item(s), you can send it back to us and once we receive it, we will FULLY refund you.
What is the return/exchange policy?
We value our customer's experience. If you have any problems with our products, we will gladly refund you in full.
Step 1: Send us an email with your order # and name.
-With subject of (Refund Request)
-List your product and why you wish to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to return your item.
Step 3: send your item back to us. Once we receive it, we will inspect it.
Step 4: if everything is ok, we will refund you the full amount of your item. Once we issue the refund, you will receive an email with all the details and the money will be deposited back into your account :)
What payment methods do you accept?
We accept all major credit cards from any country, including:
Visa, Mastercard, American Express and more.
Are there any additional fees I have to pay?
No. Handling/processing fees are never charged.
My order is not being processed, help!
Make sure the billing address you entered matches your credit card address.
How much does shipping cost?
Shipping is free WORLDWIDE!
Who sends my package?
Orders are shipped from our warehouses to your nearest local shipping agency and a local courier will deliver it to your door.
How fast is the delivery time?
The delivery time can vary between:
7-30 days
Oops - I entered the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order, we can change it for you.
Do you have any additional questions? Feel free to contact us in the Contact tab and our team will answer your questions as soon as possible.